“In partnership with Bvlgari’s Retail Excellence team, Oktave shaped a new Selling Experience driven by a clear long-term vision: to place the client at the center of our Maison’s growth and to build enduring, emotionally resonant relationships.

Conceived as a strategic platform rather than a process, the experience was piloted in key markets and subsequently deployed worldwide. It is now a powerful enabler of sustainable performance — elevating personalization, strengthening client trust and loyalty, and consistently translating Bvlgari’s brand values into meaningful, high-impact experiences across all markets.”