ENGAGE. INSPIRE. PERFORM
OKTAVEFORYOU.COM
The leading agency in GLOBAL CLIENT EXPERIENCE and BUSINESS PERFORMANCE ELEVATION
for luxury and lifestyle retail, prestige hospitality and service excellence driven organizations.
The leading agency in
GLOBAL CLIENT EXPERIENCE and
BUSINESS PERFORMANCE ELEVATION for luxury and lifestyle retail, prestige hospitality and service excellence driven organizations.
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OKTAVE
WHAT WE DO
YOUR TEAMS AND CLIENTS ARE YOUR MAIN ASSET, BECAUSE IT IS BETWEEN THEM THAT THE MAGIC HAPPENS!
OUR MISSION
OUR APPROACH
design and transform your client experience and client touch points into true moments of engagement.
boost the engagement of your teams and clients
« People will forget what you did, people will forget what you said, but people will never forget how you made them feel. »
MAYA ANGELOU
at 110%
Active in more than 25 countries
and working in +10 native languages,
we design and implement
IMPACTFUL BESPOKE
STRATEGY AND EDUCATION SOLUTIONS
Where the human dimension is at the heart of your client experience and business performance.
STRATEGY
EDUCATION
BUILDING BRIDGES, NOT SILOS.
At OKTAVE, we create bridges between your business, client experience and education strategies. This means that we can accompany your brand from the initial strategy design to the full roll-out and activation of your education programs locally, regionally or worldwide.
« When behavior matches strategy, this leads to robust and sustainable performance. »
2. EDUCATION
1. STRATEGY
CLIENT FEEDBACK
RETURN ON EXPERIENCE
« Frederik and his team created a program that allowed our boutiques to be more comfortable selling a product category -Watches - that is culturally different from Fashion.
We were able to roll out the program in places as different as New York, Las Vegas and Los Angeles, which speaks to the scalability of the methodology.
The success was immediate with these boutiques growing their watch sales almost twice faster than the network average. »
Olivier Stip, Head of Watches and Jewelry,
Fashion Division, CHANEL INC.
team loyalty
interactions after clienteling strategies implementation
conversion rate on challenging product categories
client ambassadors
+32%
SOME RESULTS
ACHIEVED BY OUR CLIENTS
PERFORMANCE
+150%
+43%
+24%
REFERRALS ON REQUEST
BRANDS WE LOVE TO SERVE
And many more …
UNIQUE POOL OF EXPERTS
MEET OUR PASSIONATE TEAM!
Click on the picture of each team member to discover and listen to her or his favorite song!
REFERRALS ON REQUEST
BRANDS WE LOVE TO SERVE
And many more…
